Channels & viewing

[Deke51]

My ROKU streaming device all of a sudden will not let me access apps...PRIME, etc. I also cannot access "system reset" or any other solution given when I Google the issue. Happened all of a sudden tonite. Tried unplugging Roku device and wireless modem.

[RokuCarly]

Hi, @Deke51!

Greetings from the Roku Community!

Thanks for reaching out about the playback issues you're experiencing. Rest assured that we'll help you determine the cause and get you back on streaming.

Before we proceed further, it would be appreciated if you could provide us with additional information such as follows:

• Are there any error messages prompted when you try to access certain content?
• Are both Live TV and on-demand shows affected by this? 
• What specific apps are you having this issue with?
• Did you recently make any changes to your network connection?

In the meantime, we suggest the following steps to help you troubleshoot:

• Reboot your Roku device under Settings > System > Power (skip if unavailable) > System restart.
• Reset your network connection under Settings > Advanced system settings > Network connection reset > Reset connection.

We'll be looking forward to your update.

Best regards,
Carly

[Deke51]

Hi Carly and thanks for replying

My Roku device all of a sudden defaulted to the Roku channel when turned on. Furthermore, it would not allow me to access other apps such as Youtube, Prime, Tubi...etc.

I was unable to do a restart or network connection  reset as I could not access "Settings" on the device. I could go to Settings but could not maneuver through the settings via the remote control.

In the end, I had to go to my online ROKU account and delete the streaming device completely and then reinstall it again from scratch.  It now works correctly again but was quite frustrating.

Thank you

Doug

[RokuCarly]

Hi, @Deke51.

Thanks for keeping us posted here. We're glad to hear it's all sorted now. Feel free to reach out anytime you need help or create a new post for a different concern. 

You may also visit our support website for additional troubleshooting resources. In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly