Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Badgley31
Newbie

Keeps going back to home page or resetting to screen just says Roku while watching a movie

My Roku has a problem of while watching something it will return to home page or will freeze and end up with the screen saying Roku and then it will go back to home page on its own what do I do and it says it's up to date 

Labels (1)
0 Kudos
1 REPLY 1
makaiguy
Community Streaming Expert

Re: Keeps going back to home page or resetting to screen just says Roku while watching a movie

@Badgley31-

If you are using a Roku device plugged into into the USB port on the TV for power, try powering from house power via a USB power adapter -- one may have been supplied with the Roku**.

The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably. It may appear to start up okay, but when it runs into something that requires more power than the TV's USB port can provide, something's got to give. In many cases this results in shutting down the stream you are viewing and exiting back to the Roku home screen.

If this is a new problem, possibly an update to either the Roku operating software or to some channel app software is using a little more power than in the past. If you were just barely scraping by before, this might push you over the edge.

** If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, a USB power adapter you have from another device should work as long as the fine print on it says it outputs at least 1 amp (1000 milliamps). More than 1 amp is okay, the Roku will only draw what it needs.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.