Channels & viewing

[Timbo08]

Hello!

My Roku device displays a prompt that says "exit this app" or "switch to another app". It does so about every 10 minutes continuously the whole time I'm watching TV. Is there anyway to prevent this from happening? It's honestly quite annoying 

[renojim]

I suspect your remote is malfunctioning or your Roku device is picking up a stray signal that it's interpreting as a button press.  If your remote has batteries, try removing them to see if it still happens.  If you have a Roku device other than a stick (sticks connect to the TV without the need for an HDMI cable), try covering up the Roku device so that no light can get to it.

[RokuRiamie-D · Accepted solution]

Hi @Timbo08,

Welcome to the Roku Community!

We noticed in your post that while you are watching TV, every 10 minutes, you will see the error "exit this app" or "switch to another app." No worries, we would be more than happy to sort this out for you.

Before we proceed, could you please tell us if this error always pops up on a certain channel only or on all of the channels that you are watching?

In the meantime, we recommend you try these troubleshooting steps below.

Restart your Roku device if this issue happens from all of the channels:

To restart your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

If this issue only happened to one or specific channel please do the following:

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.

• Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.

1. Restart your Roku device: Refer to earlier instructions to restart your Roku device.
2. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

• Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

You may also visit our support article for more details: How to resolve a channel playback issue

Please let us know if these troubleshooting steps help you to resolve your concern.

Regards,
Riamie