Channels & viewing

[Dvburnsii]

Recently the Roku player has stopped loading available content when looking through the various options on the list from the Home Screen such as ‘What to Watch.’ There may be a couple of options shown, such as in ‘Live TV,’ but most of them all show nothing aside from blank boxes. I don’t really know why but I can say this began happening after I connected the Smart TV the Roku is hooked up with to the internet.

[RokuRhea-V]

Hey @Dvburnsii,

Thanks for sharing this issue!

To help us get deeper into this, could you tell us: 

• What troubleshooting steps you have tried so far?
• Have you experienced this problem before or is it your first time encountering the problem?
• A video or photo can help us understand the issue better.

In the meantime, You can visit here for more support.

Let me know how it goes
Roku Community Team

[Dvburnsii]

Thank you for your response, let’s see here.

This is a new problem, I have not experienced it before.

I have not tried any troubleshooting except restart, reconnect, attempt to update, and wait.

I have a couple images but your forum will not accept them because of their size. As I was using my camera a couple of boxes began to load but it all goes very slowly. I am on a high-speed fiber connection with no other network problems as far as I can tell. I am not sure if the few that did load will disappear again or not. Can you provide me a way to get these images to you or instructions for downsizing them?

P.S. I have now verified that the few content boxes that did slowly load while taking the photos have again went blank. So this is certainly a persistent issue.

[RokuRhea-V]

Hey @Dvburnsii,

Thank you for keeping us updated. 

We'd like to coordinate this with our Roku team. Please send some details:

• Roku device model, serial number, and device ID. (found in Settings > System > About)
• Tracker ID OS version and build (press Home5x and Back5x)

If you're having trouble sending a photo, you can follow these steps.

I'll wait for your response

Thanks,
Roku Community Team

[Dvburnsii]

• Roku device model, serial number, and device ID. (found in Settings > System > About)
• Model 3941RW2 - Roku Express 4K+
  Serial number X022009M56EM
• Device ID S0HCK2AM56EM
• Tracker ID OS version and build (press Home5x and Back5x)
• Tracker ID EM-154-096
• OS version 14.5.4
• Build 5937-E4

To reiterate, I am happy to send images but the only device I own is my IPhone 16 Pro which takes images larger than 3mb. Your instructions do not provide a way around this, so it sounds like I cannot provide them to you.

[Dvburnsii]

Yesterday evening after I responded to you and another support agent in a different thread some of the issues have changed a bit.

The blank boxes now are loading in chunks at a time but still slowly. If I navigate away from the area or stop using the Roku they all disappear again. When I return they will be blank and again proceed to load in slow chunks. Before I had these issues, everything on the Roku was always preloaded, I never had to wait or never would see blank boxes so something is amiss.

After seeing these changes I decided to check again for an update. I check for updates every day and automated updates is turned on. Either way I did get an update last night to:

Software version: 14.5.4 Build 5944-E4

After updating I am still seeing the same issues.

[RokuRhea-V]

Thank you for the details! @Dvburnsii 

I have forwarded your information to the Roku team. Please keep an eye on your email for any updates. If you have any other questions or concerns, feel free to reach out. We are here to help!

Thank you!

Roku Community Team

[Dvburnsii]

Cool, thanks!