Hello!
My Roku device displays a prompt that says "exit this app" or "switch to another app". It does so about every 10 minutes continuously the whole time I'm watching TV. Is there anyway to prevent this from happening? It's honestly quite annoying
Hi @Timbo08,
Welcome to the Roku Community!
We noticed in your post that while you are watching TV, every 10 minutes, you will see the error "exit this app" or "switch to another app." No worries, we would be more than happy to sort this out for you.
Before we proceed, could you please tell us if this error always pops up on a certain channel only or on all of the channels that you are watching?
In the meantime, we recommend you try these troubleshooting steps below.
Restart your Roku device if this issue happens from all of the channels:
To restart your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.
If this issue only happened to one or specific channel please do the following:
You may also visit our support article for more details: How to resolve a channel playback issue
Please let us know if these troubleshooting steps help you to resolve your concern.
Regards,
Riamie
I suspect your remote is malfunctioning or your Roku device is picking up a stray signal that it's interpreting as a button press. If your remote has batteries, try removing them to see if it still happens. If you have a Roku device other than a stick (sticks connect to the TV without the need for an HDMI cable), try covering up the Roku device so that no light can get to it.
Hi @Timbo08,
Welcome to the Roku Community!
We noticed in your post that while you are watching TV, every 10 minutes, you will see the error "exit this app" or "switch to another app." No worries, we would be more than happy to sort this out for you.
Before we proceed, could you please tell us if this error always pops up on a certain channel only or on all of the channels that you are watching?
In the meantime, we recommend you try these troubleshooting steps below.
Restart your Roku device if this issue happens from all of the channels:
To restart your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.
If this issue only happened to one or specific channel please do the following:
You may also visit our support article for more details: How to resolve a channel playback issue
Please let us know if these troubleshooting steps help you to resolve your concern.
Regards,
Riamie