Channels & viewing

[T4P]

Has anyone gotten the roku spectrum app to work yet. Ive been trying for days and nothing

[RokuTakashi]

Hi, @T4P 

Welcome to the Roku Community.

We understand your concern regarding the issue with the Spectrum app that will not stream on your Roku device, and we'll provide you with a troubleshooting step that you can perform to resolve the issue. Kindly follow the instructions below.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers.

For more information, you can contact them at Spectrum Official Site

We hope you find this information useful. 

Best wishes,
Kash

[Slo529]

Thanks for all your help. I have 4 Roku tv’s and spectrum works on 2 and does not work on 2. I’ve tried all of the suggestions and still no luck. I get reference code RLP-999. This is the only streaming channel that isn’t working (Netflix, Prime, Apple etc all ok)
I had a spectrum technician at my home today and they said there is nothing they can do. 

I do have a complaint regarding the channel app with spectrum and they say it will be resolved (?) by Dec. 7. 
any additional thoughts?

thanks so much for your time and help. 

[renojim]

@Slo529, I would assume the Spectrum technician already did this, but if not, restart all of your equipment - gateway/modem/router and Roku devices.  Just unplug the power from everything briefly.