Channels & viewing

[Kikki]

I  have Roku express, it worked fine, setup and all. It was updated but since a month ago Roku channel live and all other channels(except apps like Netflix, disney etc) will load forever and wont show anything. 

I have tried 

*system restart from settings

*system restart and cache clear from remote

*factory reset

*even created another account 

* restarted the router(it works fine)

*took the power off for some seconds

Nothing worked. I thought it wasnt serious but it has been so long and i cant find a way to fix it.Is there a  chance the problem is on the way of the roku staff?

Any help is appreciated!

[RokuJechealR]

Hi @Kikki,

Welcome to the Roku Community!

We recognize that the problem persists despite the troubleshooting measures taken, and we value the steps taken to fix it. Please be advised that we are currently aware of the issue, and our engineering team has been investigating this issue closely. Can you please give us more details regarding the problem you're having so we can further assist you:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Steps to reproduce the issue you are seeing.
• When did the issue occur?

Once we have this information, we can pass it along to the appropriate Roku team. Rest assured, once more information is available, we'll be sure to update this Community thread.

Your kind understanding is much appreciated in the meantime.

All the best,

Chel

[Kikki]

The Roku live channel used to be free and i watched it  but now it loads and there is no sign of the channel

The model is

Model3930U-Roku Express

Serial Number X0040074PGN2(S01V3184PGN2)

SOFTWARE VERSION: 12.00

BUILD 4184-AE

GC VERSION 9.5 513

TIMESTAMP: 2023-08-11T15:03:16Z

ID N2-320-583

[RokuJechealR]

Hi @Kikki,

Thanks for your response!

Please be advised that we have passed along this case, together with the information you provided, to the appropriate Roku team for further investigation.

Once we have available updates, we'll make sure to update this Community thread.

Your patience and understanding are much appreciated in the meantime.

All the best,

Chel