We're grateful for your first post here in the Roku Community, @Tashekamoore03!
Thanks for letting us know about your streaming issues with The Roku Channel on your streaming devices. We'd be happy to suggest some troubleshooting steps.
Before we proceed, may we know in which specific Roku devices you are having this issue? When did you start experiencing this? Also, did this affected device recently receive any software updates prior to this happening that might have triggered the issue?
In the meantime, you may follow the steps provided below to help you troubleshoot:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
We need to make sure that these steps have been done precisely to work. Here's the support article to help you: How to resolve a channel playback issue
We'll be looking forward on how it goes!
Best regards,
Carly
Carly Y.
Roku Community Moderator
