Channels & viewing

[Harvey108]

I know you replied to me, after my report of the Issue Id that your techies will take over the issue, but the issue happened again today, this time with the same information except for the Issue ID being DH-499-575

[RokuERey]

Hi Community users,

Greetings from the Roku Community, and thanks for sharing your experience about this.

Our team is requesting additional information about this. If possible, could you share a link to this file where you see that issue occur so they can take a closer look at it?

We look forward to hearing back from you.

Thanks,

Rey

[Harvey108]

You wrote, " share a link to this file where you see that issue occur". It appears that you meant, instead,

" share a link to the file that you were playing when where you see that issue occur".  If so, are you requesting, if the file is a full-length TV show or movie on a flash drive, that we upload that file to the cloud and then share the link to the file with you? If you mean something else by "this file", please clarify.

[RokuERey]

@Harvey108,

Thanks for that prompt response!

That's right! You can't share a video here in the Roku Community but you can link us on that uploaded file to the cloud where you're reproducing the issue.

Thanks,

Rey

[Harvey108]

Here's one that I downloaded from a sample HEVC website and then moved it to my flashdrive. I was able to play other videos today on Roku Media player from my flashdrive, but the one at https://www.libde265.org/hevc-bitstreams/tos-1720x720-cfg01.mkv stopped playing at about 3 seconds in and put my Roku Media Player back to the Roku Media Player a home screen (and my flashdrive did not show on that home screen )

[RokuERey]

@Harvey108,

Thanks for keeping us posted!

We'll share this with the team and thank you for your assistance about regarding this. 

Your patience and understanding are much appreciated in the meantime.

Thanks,

Rey

[Harvey108]

Here is one more that you can share with your team. It stopped twice after about 17 minutes and 19 minutes. https://icedrive.net/s/zxV7haR6R5GhRiSSYPBPvgPChFB3

I do not plan to send you others until your team reports that they have at least fixed the problems of Roku Media Player when playing the two videos that I sent links to you.

I have limited space in Icedrive. Therefore, have your team download that file within 24 hours as I will be removing it soon after that.

[Viibes]

Same, I keep coming back to this post hoping for new data.. but nada!

The Roku Video Player has been a total flop since the last updates.
Movie files will just stop playing and dump you back to the main screen.

Happens almost every 15 mins for HDR content and twice an hours for 1080p.

It’s ridiculous, fix the player or allow others like VLC to create a real capable player on your platform. 

Roku really dropped the ball on this one, and their silence is infuriating.

[Viibes]

Same, I keep coming back to this post hoping for new data.. but nada!

The Roku Video Player has been a total flop since the last updates.
Movie files will just stop playing and dump you back to the main screen.

Happens almost every 15 mins for HDR content and twice an hours for 1080p.

It’s ridiculous, fix the player or allow others like VLC to create a real capable player on your platform. 

Roku really dropped the ball on this one, and their silence is infuriating.

[RokuJechealR]

Hi @Viibes,

A warm welcome to the Roku Community!

The team is hard at work investigating the issue; we still haven't received any feedback back as of the moment, but rest assured that we'll send the update once we have it.

We appreciate your patience while we investigate this issue.

All the best,

Chel