@samlaundon
Thanks for the reply.
We have conducted a thorough examination of the issue and it appears that the system still recognizes your Roku device as linked to an account in a different region. To resolve this, have you already created a new Roku account in your region? To ensure the process is successful, please factory reset your device and follow the steps to link it to your new account.
If no success, for account & billing concerns, it may be more effective to get help from our Account & Billing team. You can contact them here. Then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.
Regards,
Nimfa
