Channels & viewing

[RokuCarly]

Hi, @Dennis5.

Greetings from the Roku Community!

Thanks for informing us about this. Rest assured that we'll follow this up with our relevant team to look into. We'll let you know once we have updates regarding this case. 

Please don't hesitate to let us know if there's anything else you'd like us to help you with. 

Thanks,
Carly

[BootseyWootsey]

Well, it is December, and apparently you guys don't have it fixed yet. I am another user experiencing this problem. How sad that those of us that can't hear very well, are given a standard reply with little action. 

[RokuTakashi]

Hi, @BootseyWootsey

Welcome to the Roku Community.

We appreciate you for bringing this issue to our attention. Rest assured that this will be forwarded to the appropriate Roku team for further review and investigation. We will keep you posted once more development has been gathered from our team.

Your patience and understanding are appreciated in the meantime.

If you have further concerns or inquiries, please let us know.

Best wishes,
Kash

[BootseyWootsey]

THIS, is not a new issue! Other posts were made back in October, and the same standard response was given back then. 

I'm not trying to be rude, but hearing loss is why people rely on CC. It seems that it isn't very important for Roku. :-<

[RokuTakashi]

Thanks for keeping us posted, @BootseyWootsey 

We want to assure you that our team will work on this issue further. We'd also like to gather the specific season and episode in which the closed captions are not in sync. Our team would like to know if the issue happens with a specific or multiple episode, or happens throughout the season.

Keep us posted.

Best wishes,
Kash

[shorterthan15]

Jan 04, 2025

Murdoch Mysteries season 6 is displaying the wrong dialogue.  The dialogue is several episodes off.

A very short test of season 7 saw the correct dialogue being displayed.

[RokuTakashi]

Hi, @shorterthan15 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention. Our team will be working on the issue to correct the dialogue and the sync of the close captions with the Murdoch Mysteries Season 6.

Additionally, we would like to ask about the specific episode in season 6 so our team can manually review it to correct it.

Keep us posted.

Thanks,
Kash

[Hypatia]

How do you suggest we do that?

For one thing, someone else in this very thread already gave you a list of episodes that are broken.

I tried myself to send you a detailed list of episodes, with which episode is paired with which subtitles, to make it easier to fix.

After going to seven layers of authentication, my post was marked as spam.

I'm guessing you don't really want to fix it. That would require listening to customers, and - gasp! - work!

[mariealm1]

It is Feb. 1, 2025, and this issue is still present. C'mon ROKU!!! Just fix it, already.

Today, just this very minute, I echo Dennis5 last October: "this still is not fixed on season 6. This is using Roku channel for Murdock with commercials. Unfortunately, the commercials cc work perfectly. This is only on Murdock, It is extra weird because it is not ahead or behind it is from an entirely different episode!!!!!"

I am now watching S6,E7. The problem has been present on every episode so far of Season 6, including this one.

PS: I'm now on S6, E9. The captions are from the previous Churchill episode.

[RokuJharra-Q]

@mariealm1

Thank you for bringing to our attention the issue with the Murdock series not syncing with the closed captions for the available seasons and episodes on the Roku Channel. 

We have forwarded your concern to the appropriate team, and they are currently addressing the problem. We will keep you updated as soon as we have more information.

We genuinely appreciate your patience—thank you!

Best,
The Roku Community Team