Channels & viewing

[RokuCarly]

Hi, @Dennis5.

Greetings from the Roku Community!

Thanks for informing us about this. Rest assured that we'll follow this up with our relevant team to look into. We'll let you know once we have updates regarding this case. 

Please don't hesitate to let us know if there's anything else you'd like us to help you with. 

Thanks,
Carly

[BootseyWootsey]

Well, it is December, and apparently you guys don't have it fixed yet. I am another user experiencing this problem. How sad that those of us that can't hear very well, are given a standard reply with little action. 

[RokuTakashi]

Hi, @BootseyWootsey

Welcome to the Roku Community.

We appreciate you for bringing this issue to our attention. Rest assured that this will be forwarded to the appropriate Roku team for further review and investigation. We will keep you posted once more development has been gathered from our team.

Your patience and understanding are appreciated in the meantime.

If you have further concerns or inquiries, please let us know.

Best wishes,
Kash

[BootseyWootsey]

THIS, is not a new issue! Other posts were made back in October, and the same standard response was given back then. 

I'm not trying to be rude, but hearing loss is why people rely on CC. It seems that it isn't very important for Roku. :-<

[RokuTakashi]

Thanks for keeping us posted, @BootseyWootsey 

We want to assure you that our team will work on this issue further. We'd also like to gather the specific season and episode in which the closed captions are not in sync. Our team would like to know if the issue happens with a specific or multiple episode, or happens throughout the season.

Keep us posted.

Best wishes,
Kash

[shorterthan15]

Jan 04, 2025

Murdoch Mysteries season 6 is displaying the wrong dialogue.  The dialogue is several episodes off.

A very short test of season 7 saw the correct dialogue being displayed.

[RokuTakashi]

Hi, @shorterthan15 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention. Our team will be working on the issue to correct the dialogue and the sync of the close captions with the Murdoch Mysteries Season 6.

Additionally, we would like to ask about the specific episode in season 6 so our team can manually review it to correct it.

Keep us posted.

Thanks,
Kash

[Hypatia]

How do you suggest we do that?

For one thing, someone else in this very thread already gave you a list of episodes that are broken.

I tried myself to send you a detailed list of episodes, with which episode is paired with which subtitles, to make it easier to fix.

After going to seven layers of authentication, my post was marked as spam.

I'm guessing you don't really want to fix it. That would require listening to customers, and - gasp! - work!