Channels & viewing

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1031982
Channel Surfer

Roku Channel and Roku Live TV not working

II am unable to stream from the Roku Channer or Live TV. When opening the Live TV, I get a black screen. On the Roku Channel, when I select something, the screen goes purple with the preview image in the right corner of the TV.

Everything was working a couple days ago. All other apps work just fine.

 

Restarting the Roku, router, and gateway does nothing to fix this. Resetting the Roku did not help.

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5 REPLIES 5
renojim
Community Streaming Expert

Re: Roku Channel and Roku Live TV not working

Where are you located and are you using a VPN?  Does connecting to your phone's hotspot, if possible, change anything?

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1031982
Channel Surfer

Re: Roku Channel and Roku Live TV not working

I am in Illinois. No VPN. I can't connect to my phones hotspot because I am in a basement.

 

The only thing that has changed, which was a while ago, was a hardware firewall was installed. However, to get around that I would need to know either the domain names or IP addresses to add exclusions.

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renojim
Community Streaming Expert

Re: Roku Channel and Roku Live TV not working

Can you disable the firewall temporarily to see if that's really the culprit?

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Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

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1031982
Channel Surfer

Re: Roku Channel and Roku Live TV not working

No idea what happened, they just started working again. I didn't change anything.

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Roku Channel and Roku Live TV not working

Hi, @1031982

Thank you for sharing your update. We're glad to hear that you can access Live TV on your device. 

 

If you encounter any similar issues in the future, please visit our support article on problems playing content on your Roku device. Additionally, feel free to contact us, and we can work with our team to review the situation.

We hope you enjoy your streaming!

Best,
The Roku Community Team

Jharra Q.
Roku Community Moderator
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