Channels & viewing

[Blprice]

I got a new Roku TV (5th one and have not had this problem). I am searching for the A&E app but it is not in the store. If I search it on the Roku website it won’t let me add the app because it says “you need a subscription or cable provider”. I have a cable provider but need to add the app so I can login to my cable provider. Help! How do I find this app on Roku? It’s on all my other Rokus

[AvsGunnar]

@Blprice 

Even if you "need a cable/tv provider", you should still be able to add a supported app from the Roku Streaming Store.

Try searching for "ae" from your device in the Search field. (should be listed as first app in results).

[RokuJharra-Q]

Hey there @Blprice 

Welcome to the Roku Community!

I totally get how excited you are to add the A&E Channel to your Roku! Just a heads up—it's currently available only in the U.S. and Canada, so it might depend on where you're at. If you have any more questions, I’d recommend reaching out to the channel provider for help.

Enjoy your streaming!

Best,
The Roku Community Team

[Blprice]

I am in the US and I believe my account is set up in the US. What do I do?

[RokuJharra-Q]

@Blprice Thanks for the update!

Could you share the serial number of your Roku device experiencing the issue? You can easily find it by going to Settings > System > About. This information will help us further investigate the problem. 

Thank you for your cooperation.

Best,
The Roku Community Team