Channels & viewing

[RokuCarly]

Hi, @tom40!

Greetings from the Roku Community.

We appreciate you reaching out for support. We'd be happy to help you get back on streaming the recent shows on your Live TV Guide.

Before proceeding, we would appreciate it if you could provide us with additional information such as follows:

• Is this an OTA Live TV channel?
• Were you able to stream this before? 
• Are there any error messages prompted?
• What indication can you provide to confirm that it is not streaming recent shows?
• What is currently being offered?

In the meantime, kindly try to reboot your Roku device under Settings > System > Power (skip if unavailable) > System restart to see if this makes any difference.

We'll be looking forward to your update!

Warm regards,
Carly

[tom40]

I've had this Express 4k+ since 9-8-24. No error indication messages are showing and the favorites column works fine. I have 5 or 6 favorite channels on there and they come up just fine. When I hi-lite Recents it says recents will show here. I pressed OK on that and no matter how many times I change channels they won't come up. This is the only problem I'm having. I have already rebooted it several times and that does not do anything.

[RokuCarly]

Hi, @tom40.

Thanks for the additional information. 

In this case, can you confirm if there are no channels available when you go to the Recents category on the Live TV guide? Perhaps you can share a photo of it for reference. You may refer to this link to help you on How do I insert an image in a post?

Keep us posted!

Regards,
Carly

[tom40]

I can confirm there are no channels when I go to the recents category. It only shows the little purple arrow pointing down and says "Recents will be shown here" and there are none.

[RokuCarly]

Hi, @tom40.

Thanks for confirming.

In this case, I'd be happy to coordinate this with the appropriate team to conduct a thorough investigation and help you find the best solution possible. 

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Keep us posted!

Regards,
Carly