Channels & viewing

[Elizabeth123]

On two different TVs, anytime I try to watch an episode of anything through Roku, instead of playing the episode it goes back to the episode list (in this case for NCIS).

The TV in the bedroom is a Roku stick and the TV in the living room is a Roku tv.

They are both doing it. All the other apps work just fine so there is not an issue with my internet or starlink signal.

I've already done a re-start of the app (many times), I've checked my internet connection and it is just fine.

HELP!

[RokuJechealR · Accepted solution]

Hi @Elizabeth123

Welcome to the Roku Community!

Thanks for letting us know about your trouble streaming with the NCIS channel on your Roku devices and the steps you took to resolve it.

Have you tried removing the channel you observed this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel and try playing content again.

Visit our Support article for more troubleshooting steps on How to resolve a channel playback issue.

If you cannot play videos from one channel after attempting the suggestions on the link, videos from other channels play fine; contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developers themselves. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel