Channels & viewing

[titanzik]

Still having this problem in 2023. Anyone find a way to install Crave on Roku in Canada?

[RokuMary-F · Accepted solution]

Hi @titanzik,

Thanks for your first post in the Roku Community!

We would be happy to look at what we can do to help you to make sure we are providing the best streaming experience but we need more details.

Please be aware that Crave can be found in search on your Roku device and on the Roku Canada channel store.

After further review, you previously stated that you are located in Canada. The system recognized that your Roku account is set under a different region. If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel. 

What you need to do is to re-create your Roku account. If you plan on using the same email address. You need to deactivate your Roku account and from there you need to re-activate it. For more information about how to create an account, visit our Support page here: How do I create a Roku account? | Official Roku Support Canada

Then link the device again to your account just like you did with the initial setup. You may also refer to this link: How do I factory reset my Roku® streaming device? | Official Roku Support Canada

After ensuring that you are using a Canadian Roku account, can you verify if you are still experiencing the same issue?

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.


Best regards,
Mary

[titanzik]

Thank you Mary! That makes sense. I will try this and let you know.

[RokuMary-F]

Hi @titanzik,

We appreciate your quick response.

Thanks again for posting and we hope the suggestions above get everything sorted out.

We hope this helps. We'll be here if you need anything else.


Best regards,
Mary