Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Benedlr
Roku Guru

12.0 update put more glitches on the tv guide

The TV guide displays no information several times a day whether OTA or streaming. It takes channel selection or check connection to fill it. It shows last night's time slot and programs on startup. Remote speakers take time to connect now that they've been 'updated'. Annoying as **bleep** but I've come to expect it from ROKU. No way will I Smart Home with continuing issues on updates.

0 Kudos
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator

Re: 12.0 update put more glitches on the tv guide

Hi @Benedlr,

Thank you for reporting this issue to Roku Community!

We appreciate you letting us know about the issue you are experiencing with the OTA channel guide displaying "No Information" after an OS update. We sincerely apologized for the inconvenience this has caused.

Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • the specific content title that you are seeing this issue occur with
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • steps to reproduce the issue you are seeing
  • where are you currently located

We prioritize resolving this as soon as possible and ask that you bear with us as we manage this issue.


Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos