Channels & viewing

[patbart10]

Hi. I am having the same issue with the ABC app on ROKU. When I go to the app on the home screen and open it, it will show the abc logo, go to the main abc screen for about 1 second and then go right back to the home screen where the app is. 

Model 3820X - streaming stick 4K

Serial #X017004DJCDL

Software version: 12.5.0 build 4179-CU

Device ID So8Y428DJCDL

Version 5.19 build 4

I hope you can fix this issue soon. It only occurs with the abc app.

Thank you.

Patti Bartlett

[RokuJanadeeK]

Hi @patbart10,

We appreciate the following details. Before providing an accurate resolution, we'd like to investigate this further.

Could you specify if you're subscribed to this channel from Roku or was it from the channel directly? If it's the latter, may we know if you have already raised this with them? They may be able to look closely at the issue and provide initial steps to sort it out. Alternatively, you can also try the troubleshooting steps provided in this article on how to resolve a channel playback issue.

Please keep us updated on what you find out.

Regards,
Janadee

[Khjohnso]

Was there ever a solution for this?  I’ve tried removing and reloading all, and restarting.  Neither works

thanks for any guidance

[RokuJechealR]

Hi @Khjohnso,

A warm welcome to the Roku Community!

We're sorry to hear about the playback issue you are seeing with the ABC News Live channel. Thanks for the troubleshooting steps you've taken to try to resolve the issue.

However, did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

Please keep us posted on how it goes this time.

All the best,
Chel

[Khjohnso]

I did this sequence today-1. Delete ABC app 2. Restart the system from settings 3. Reinstall app… and it still does the same thing- if you click on a snippet it exits the app back to the home page.

is there another recommended fix?

[RokuJohnB]

Hi @Khjohnso,

Thank you for keeping us posted here in the Roku Community!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You may refer to this link here on how to contact ABC support.

If you need anything else, please keep us posted.

Best regards,
John