Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
New problem with the Prime app. Pausing playback or even just leaving the app open without doing anything for a few minutes to the point where the app screen saver should come on causes the app to crash and send you back to the roku home screen. So if Im watching a show and I pause playback and leave it paused for more than a few minutes, the app kicks you back to the roku home screen. I can then open the app again, find the show and start playing again, but it's very annoying. Checked Hulu and AMC+ and this problem doesn't happen. Just Prime app.
I actually wound up just changing the roku screen saver time to 30min. I had it set to 5 originally. It's the roku screen saver kicking in that seems to crash the prime app. I tried disabling the screen saver altogether which works, but then the roku never seems to go to sleep. So 30 minutes (longest time available) works for me.