Channels & viewing

[Progfx]

Starting tonight, when you fast-forward, rewind, or use the instant replay button, when you press play to restart the video it just pauses it instead of playing.

Not sure if this app was updated sometime since yesterday that caused this. Version 15.3.

[dcogburn]

I noticed this on Oct 31, 2024.  In my case, the 10-second playback would go back 10 seconds but pause.  I must now hit play for it to play.  Stupid. 

[andyross]

The Prime app is written by Amazon. You will need to find some contact to complain about how the play controls work.

[RokuCarly]

Hi, @Progfx @dcogburn.

Welcome to the Roku Community!

Thanks for bringing this to our attention. In addition to what our Community Guru provided in the above post, this might be a bug within the Prime Video app. It would be highly recommended to directly coordinate this with the channel provider for further assistance as they develop and maintain their app on the Roku streaming platform independently.

You may reach them here: Prime Video Support | Contact Us

We hope this will be sorted out soon.

Best regards,
Carly

[tjwaller]

Same thing with mine.

[RokuTakashi · Accepted solution]

Hi, @tjwaller 

Thanks for posting here in the Roku Community.

We understand the issue you have encountered with the Prime Video app that experiences glitches upon access. For this matter, it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers.

For more information, you can reach them at Prime Video Support | Contact Us

We hope this will be sorted out soon.

Best wishes,
Kash