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awheeler8u
Level 7
‎12-24-2022 07:38 PM

Pluto TV crashing on both of my Roku devices

Pluto TV has been crashing every time I try the app today. It acts like it’s opening, but then goes back to the Roku Home Screen. I have an Onn. Roku TV and a Roku Express 4k + and Pluto is doing this on both devices. I have updated both Rokus, the Pluto TV channel itself, deleted and reinstalled the channel, reset my internet connection (internet is just fine) and did a factory reset on. I’ve performed all of these steps on both devices, but PlutoTV still doesn’t work. PlutoTV says there are not outages. What could I possibly do to resolve this issue?

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makaiguy
Community Streaming Expert
‎12-25-2022 01:21 AM

Re: Pluto TV crashing on both of my Roku devices

@awheeler8u-

After removing a channel, best practice is to restart your Roku to clear its memory cache before reinstalling the channel. Without the restart you may not get a clean reinstall.

Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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awheeler8u
Level 7
‎12-26-2022 02:22 PM

Re: Pluto TV crashing on both of my Roku devices

Thank you for replying. The steps you listed are the ones I’ve been using when removing and reinstalling the channel, but it continues to do the same thing. I’m not having any issues with the Pluto TV app on my tablet or phone, but it still isn’t working on both of my Roku products. 

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