Channels & viewing

[Mahne]

We can not get a picture for ANY apps. We can see the home screen and channels, but as soon as you hit play/watch the picture goes away and all we can hear is the sound. Checked for software updates. Plugged into a new HDMI port. Rebooted the Roku. Nothing has worked. It was fine day before yesterday. Turn it on today and no picture. Nothing has happened to cause this issue.

[RokuCarly · Accepted solution]

Welcome and thank you for posting here in the Roku Community, @Mahne!

We appreciate you reaching out for support. Worry no more as we would be more than happy to find you the best resolution possible.

Have you tried to plug it into a different TV to see if the issue will still occur? If so, we could try one more step, and with your permission, we can perform a hard reset on your device. Please be informed that resetting your Roku streaming device will set you back to default settings, and you may need to re-link your Roku account and sign in on your channel subscriptions. Also, before doing this step, ensure you know your network connection's name and password.

Keep us posted on how it goes and we'll continue assisting you from there. Hope this helps!

Best regards,
Carly