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Dougku
Newbie

Picture Quality is NOT HD

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The quality of just about ALL Roku Channels streams are horrible.  It's like I'm analog to digital conversion went awry    Shrek was horrible,  Sliders is the pits.   Considering that Roku is the  medium of all my other streams the irony is astounding!

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RokuCarly
Community Moderator
Community Moderator

Re: Roku Channel- Coach poor quality

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Welcome and thank you for posting here in the Roku Community, @Dougku!

Our sincerest apologies for any inconvenience this may have caused your streaming with The Roku Channel and we're here to look closely into this matter and find you the best resolution possible.

Before we proceed, can you please provide us with a photo of the display during playback through The Roku Channel and for the other channels so we can compare? We'd like to further assess your concern regarding this matter. 

Additionally, kindly visit our Support article on How to change the display type on your Roku streaming player to help you learn more.

We'll be looking forward to your response.

Best regards,
Carly

Carly Y.
Roku Community Moderator

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3 REPLIES 3
Dougku
Newbie

Re: Picture Quality is NOT HD

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Nothing fixed for me.   You guys have the worst stream out there.

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Dougku
Newbie

Re: Picture Quality is NOT HD

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My menu settings are correct.  Sliders  is NOT HD,  Shrek is NOT HD ,and the majority of other shows are NOT HD.  The problem seems to be limited to the ROKU Channel.  Everything else is fine.   I intentionally avoid TRC  due to the horrible quality of  the picture.

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RokuCarly
Community Moderator
Community Moderator

Re: Roku Channel- Coach poor quality

Jump to solution

Welcome and thank you for posting here in the Roku Community, @Dougku!

Our sincerest apologies for any inconvenience this may have caused your streaming with The Roku Channel and we're here to look closely into this matter and find you the best resolution possible.

Before we proceed, can you please provide us with a photo of the display during playback through The Roku Channel and for the other channels so we can compare? We'd like to further assess your concern regarding this matter. 

Additionally, kindly visit our Support article on How to change the display type on your Roku streaming player to help you learn more.

We'll be looking forward to your response.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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