Channels & viewing

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3motoboys
Newbie

Peacock-When scrolling peacock, it keeps moving 3 to 4 spots when I stop. I have checked Prime and N

When scrolling peacock, it keeps moving 3 to 4 spots when I stop. I have checked Prime and Netflix and it works fine. So I don’t think it is the remote 

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RokuTakashi
Community Moderator
Community Moderator

Re: Peacock-When scrolling peacock, it keeps moving 3 to 4 spots when I stop. I have checked Prim...

Hi @3motoboys,

Greetings!

Thanks for posting here about the behavior you've noticed with Peackock skipping spots while navigating. Let's troubleshoot this and resolve the issue. As a start, follow the steps provided below.

  1. Remove the Peacock channel by highlighting it from the channel tile and pressing the star (*) button. Then select the remove option.
  2. Do a system restart by navigating to Settings > System > System Restart.
  3. Add the Peacock Channel back by searching for it from the "Streaming Store."

Kindly check to see if you notice any improvements upon performing these steps.

Let us know how it goes.

All the best,
Kash

Takashi O.
Roku Community Moderator
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