Channels & viewing

[ConnieD924]

I pay for a Peacock Premum subscription.  I am super tired of having most of my shows stop streaming and move onto something else before the first show has actually ended.  HELP!

[RokuMary-F]

Hi @ConnieD924,

Thanks for your first post in the Roku Community!

We're sorry to hear that you've been having this trouble with playing content on the Peacock TV channel and we would like to know how to identify and resolve any playback issues.

We recommend starting performing the below steps and see if you can resolve the issue:

1. Remove the channel from the Roku device
2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power
3. Re-add the channel back to the Roku device

One additional suggestion we would like for you to try by performing a system update. You can check for a manual system update by navigating to Home > Settings > System > System update > Check now. and see if you notice any difference.

For more troubleshooting steps with any channel playback issue, follow our Support link: How to resolve a channel playback issue | Official Roku Support

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.


Best regards,
Mary