Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Me4502
Newbie

Paramount + screen blacking out for 2 seconds while navigating through menu.

Hi All, 

Wanted to post this in case anyone was as frustrated as I was with Paramount +. Whenever we tried to use Paramount+ and arrowed threw the menu to find something to watch every time we hit an arrow key the screen would black out for 2 seconds and then come back up. I retied rebooting and finally deleted the app from my device, rebooted the system and then reinstalled the app. When I did, I got the “HDCP Error Detected” message. I followed the directions below, and the issues was resolved. Hope this helps. 

Cheers Mates!

  1. On both your Roku player and TV, AVR, or soundbar, unplug each end of the HDMI cable.
  2. Power off your TV, AVR, or soundbar, and unplug its power cord.
  3. Remove the power cord from your Roku player.
  4. Reconnect both ends of the HDMI cable, making sure each connector is attached firmly and securely.
  5. Reconnect the power cord to your TV, AVR, or soundbar, and your Roku player and wait for both devices to power on (you may also need to press the power button on your TV, AVR, or soundbar remote).
  6. Try viewing the content again.

https://support.roku.com/article/208755468