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MARINER
Newbie

Why do I keep getting a that didn't go as planned screen when trying to activate the weather channel

The weather channel app was working fine until about a month ago then it stopped. When I activate it through dish I keep getting a " success" screen but the TV says " that didn't go as planned " . I've uninstalled and reinstalled it several times. Anyone have any suggestions?

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RokuLianna
Retired Moderator

Re: Why do I keep getting a that didn't go as planned screen when trying to activate the weather ...

Hi @MARINER

Thank you for the post.

It's possible that the Weather Channel app is experiencing some compatibility issues with your Dish setup or there may be a software issue with the app itself. Here are a few steps you can try to resolve the issue:

  • Check for updates: Make sure that both your Dish setup and the Weather Channel app are running the latest software versions. Check for updates by going to the settings on your Dish setup and checking for software updates. For the Weather Channel app, go to the app store on your device and check for updates.
  • Clear cache and data: Try clearing the cache and data for the Weather Channel app. To do this, go to the settings on your device, select "Apps", find the Weather Channel app, and select "Clear cache" and "Clear data". Then, try launching the app again.
  • Check your internet connection: Make sure that your internet connection is stable and strong enough to stream video content. Try resetting your router and modem to refresh the connection.
  • Try a different device: If the issue persists, try accessing the Weather Channel app on a different device to see if it's a problem with your current device.
  • Contact Dish support: If none of these steps work, it's possible that there is an issue with your Dish setup. Contact Dish support for further assistance.

Hopefully, one of these steps will help you get the Weather Channel app working again.


Warm regards.
Lianna

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