Channels & viewing

[RachelRachel]

I subscribed to Paramount+ through the company's app on my phone. I can watch it on my mobile device fine.

I then added the app to my Roku lineup, and the tile appears on the screen. However, when I try to launch it, it just scrolls through 4 images over and over and won't give me any kind of login or launch option. 

When I use the microphone to say, "Log in to Paramount+," it provides me with two subscription options, one with and one without Showtime. If I click on the subscription I already have, it asks me for a payment method. There's no option to log into an existing account. 

I HAVE ALREADY tried removing the app and using the system restart option on Roku then readding the Paramount+ tile. No difference. 

Please help! 

Thanks!

[RokuEmmanuel-D · Accepted solution]

Welcome, @RachelRachel.

Thanks for posting here in the Roku Community!

We understand you're having trouble logging in to your Paramount Plus Account. We'd be more than willing to assist you. 

Could you please let us know where you are trying to access this channel? Is it through the standalone app or through the Roku Channel? 

In the meantime, we recommend contacting Paramount Plus support for further assistance in resolving this login issue. 

We hope everything will be sorted out for you soon. 

All the best,
Emman