Channels & viewing

[scottsjeeprolet]

Discovery+ keeps requiring me to log into it every time it is used in my house. 3 different Roku devices have done this so far. Had to log into my bedroom one twice now.

[Imsure32]

I have this same issue.. it's only 2 apps that aren't streaming at the moment. It started with paramount plus and now discovery plus. Discovery plus quit working after I did a factory reset from trying to get paramount to work! And your response about trying to do a system restart, I did all of that stuff! The tv has been glitching. It would shut off multiple times in one sitting and restart. It would also turn on by itself when it was off or wake up by itself when the Screensaver was on. This is not going to be an easy fix I'm afraid. The tv is only 2yrs old! Unacceptable! 

[phxdavid]

I'm having the same issue. I opened a ticket with Discovery+. 3 Rokus and same issue with all of them. Been happening since they updated the app. I opened a ticket with Discovery+ as well.

[Lspoon]

Same. If this continues I am getting rid of it. 

[RokuJharra-Q]

Hey Roku Community users!

Thanks for letting us know about the issue with the Discovery+ app on your Roku. I'm here to help! Just share the information below to get started.

• Do you subscribe to a standalone app or through Roku?
• What’s the OS version on your Roku device? Check it under Settings > System > About.

In the meantime try Removing and Reinstalling the app—it usually fixes. Restarting your Roku device before adding the app back can help, too.

Looking forward to your response!

Roku Community

[phxdavid]

I use the application I downloaded on the Roku for it. This started AFTER Discovery+ updated their app, so I'm guessing it's related?

The Roku in that I have up now is a 3920X with 14.1 installed. The others I have are 4660X with 14.1 installed.

But all the being said, I removed it from the 3920X and it now keeps me signed in. My guess is there's something incompatible in saving the log ins between the old and new versions of the app.

[RokuJharra-Q]

@phxdavid Thanks for the update!

Can you try using a different Roku device to see if that helps? In the meantime, it might be a good idea to reach out to the app provider's support team for more help. 

Please know that subscriptions and content, such as programming on a specific app, are managed and maintained by their respective channel providers. They can guide you through the steps to operate on their app and assist you with any other concerns.

Let us know how it goes.

Roku Community Team