Channels & viewing

[RokuDanny-R]

@Tg22

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.

Thanks,
Danny

[SoundEngine]

With respect Danny, they are having the same issue that's been repeatedly reported for over two months since I've been monitoring the issue.

ParamountPlus doesn't work on certain Roku devices.

It feels like the Engineering team has enough detailed information to recreate or fix, but what I don't see from Roku is any change in posture or status on the issue, and a timeline for a fix has not been published.

Why?

Thank you.

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

In order for us to investigate the issue further and to avoid further confusion on this thread:

If you are experiencing an issue with the Paramount+ channel (not through The Roku Channel) showing a black screen with a logo, please see this thread.

If you are experiencing a different playback issue on the Paramount+ channel, please provide us with the following information so we can better understand the issue:

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing

Thanks,
Danny

[SoundEngine]

Okay, you say “during playback”, but what if playback never starts? Most of the reports I’ve seen state that they launch Paramount+ from the Home page, and it goes to the black screen with the Paramount logo.

[Katzzz]

I can't get Paramount us to work either. Says there is an error. Tried everything suggested.

[RokuDanny-R]

@SoundEngine @Katzzz

Thanks for the follow up.

If you are not able to get to playback in the channel, please provide the tracker ID when the error/issue occurs.

Thanks,
Danny