Channels & viewing

[bethponferrada]

Paramount Plus opens okay. However, when you select a show to watch, there is nowhere to press play. It says “Add to List” and “Info” (when you click the buttons, nothing happens), but there is no “play” button or “select episode” button which renders the app useless. When on the Roku homepage, when you click the * on the remote and view the app information, there is no option to remove the app. We have tried factory resetting the Roku and made sure the Roku and the app are up to date. What should we do to fix this?

#paramountplus

[RokuTakashi]

Hi @bethponferrada,

Welcome to the Roku Community!

Thanks for bringing this to our attention. We'd like to see how we can assist. Have you tried selecting "Check for updates" after pressing the star (*) button? Also, what are the steps to reproduce the issue?

Please keep us posted, and we're here to help.

All the best,
Kash

[Smarttvdumb]

I’m having the same issue. I’ve uninstalled the app, forced restarted the roku, reinstalled the app, no play button still. I’ve signed out, everything. Nothing works. 

[RokuJohnB]

Hi @Smarttvdumb,

Welcome to the Roku Community!

We understand that you're having an issue with the Paramount+ channel. We're glad to help. If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

You can reach Paramount+ Support here.

Please let us know if there is anything else we can do to help you.

All the best,

John