Channels & viewing

[cal595]

Thank you Mike208. Just added my email to the list. However, Roku should have done a better job informing subscribers to the issue. They could have posted SOMETHING on their website!

[makaiguy]

Paramount+ known issues page:  https://help.paramountplus.com/s/article/Instructions-Known-Issues-All-Paramount-Domestic

Currently showing problems on Amazon Fire TV, Android TV, Comcast, Cox, and Roku.

[makaiguy]

Lots of complaints on this already.  See https://community.roku.com/t5/Channels-viewing/Paramount-Green-Screen-when-playing-movies/td-p/84761...

[DandJ]

Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

**model #44660RW-Roku ulltra

Serial#YJ002T262629

Device ID: CS4882262629

Software Version: 11.5.0 • build 4312-46

does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)

** So far, only seems to occur on Paramount +

Version 7.9 Build 202212122

tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)

Tracker ID: 29-018-277

steps to reproduce the issue you are seeing 

Only seems to happen on my Roku Ultra. My Roku Model # 3920X- Roku Premiere has no issue with Paramount + green screen

[Wcorsini]

Same in Michigan. Can stream on phone but not Roku. Agree problem Paramount + since other channels work fine. Also tried all recommended fixes. 

I'm going to wait for them to fix their end since nothing I do makes a difference. 

[JoJoBean87]

Has anyone been able to fix the issue? I have never had a problem with Paramount Plus app before. This is the first time, but no matter what I do the screen goes green on everything that I try to watch. You can still hear the sound in the background. It works on my tablet with no issues what so ever. I hope Roku fixes this issue soon.

[xmmwx]

I am having the same issue.  Nothing works, except I was able to watch the soap opera Young and the Restless. Most shows go to green screen and reinstating the channel did not work.

[WhyWontYouWork]

As of 12:10p EDT, I'm #65 in the chat bot help queue with Paramount+.  This is not a good sign in obtaining any help whatsoever.

https://help.paramountplus.com/s/contact-us

I did add my name to the notify list.

https://help.paramountplus.com/s/article/Instructions-Known-Issues-All-Paramount-Domestic

I'd consider this a service outage and we should be refunded some amount as a result.

[SuzyQQ]

I've been having the same issue going on 2 days now. Have done everything to fix it cancelled my subscription, uninstalled app, reset Roku, reset modem nothing has worked. I agree with others we should get refunds. 

[thorn197]

All of a sudden (for the past two days), certain movies and shows on Paramount+ will only stream audio.  The screen remains black except the closed captioning...  it's only certain movies and shows. The live TV on Paramount+ works and some shows will stream (ex. Tosh.O will stream); while others will not (ex. 1883 series, 1923 series, Maverick movie will not).  If I hit the skip backwards or forward button (i.e. rewind/fast forward), the video shows up while performing that action.

What's odd is my other Roku Ultra device in a different area of the house won't play those shows/movies at all. It gives an error message on those shows/movies ("unfortunately an error occurred during playback please try again.")

I've tried:

Uninstalling the Paramount+ app

Performing a hard reset on the TV, Roku, and router

Reinstalling the Paramount+ app

Checking for updates on Roku, Paramount+, and router.

One common denominator between the two Roku devices is the internet connection.  I've tried the following troubleshooting actions and none solved the issue:

Disabling IPV6 on router

Disabling all household wifi devices except the Roku stick.

Rebooting the router (multiple times)

Moving wireless router closer to the television

Testing internet speed (200+ MBPS download)

Using 5G cellular hotspot as an alternative internet connection

It is only the Paramount+ app performing this way as well. I'm having no issues with the other installed Roku channels. In addition, these shows/movies worked fine two days ago.

Has anyone experienced this and found a solution?

Thank you