Channels & viewing

[Babylon_Slim]

I am having the same out of sync subtitles issue on Paramount+ Mayor of Kingston-

it has been happening all of June.  I haven’t encountered it elsewhere but that doesn’t mean it isn’t happening on other apps and shows.

i have a Roku Premier MODEL 3920RW

serial # YH00N9246104

software version — 13.00 build 24056-91

Please straighten this out. Like many with hearing issues I can ”hear” the dialog best when I can    read  The subtitles 

[MitchInMCO]

 But again, you get your Paramount+ content from the Roku device.  You just play it on the Samsung TV.  If you hooked a laptop up via an HDMI cable and streamed it or hooked up a Chromecast and cast it from a computer, the captions would most likely be working.  The Roku streaming device you are using is the source of the bug.

If your Samsung TV was a smart TV that had a Paramount+ app, that would possibly work also.

[alaskanseminole]

It's only Paramount (for me) and only on a Roku device. It works fine on ChromeCast, PC, phone, etc. I have an escalated ticket with Paramount. Case #19476829

[Jmusich]

Glad someone got through to Paramount Plus. It was an endless circle when I tried. 

[RokuERey]

Greetings Community users,

We just wanted to drop in and let you know that this issue is currently under investigation. We appreciate you for keeping us posted, and we'll make sure to get back here for further updates on how things turn out.

Thank you for your patience and understanding!

All the best,
Rey

[xls79bsy]

I too went to Chromecast for a solution. CC is also ok on Fire TV.

[Frank_the_Tank]

Same problem here...looks like it might be fixed now? I had this same issue a few weeks ago...it worked on the mobil app, but not on any of my home Roku devices (a TCL Roku TV, a 4K stick and an Ultra). 

[0607]

It appears to have been corrected, at least for me. The closed captions on Star Trek Discovery is now synced with the picture. I wasn't having any issues on other shows on Paramount+, so it remains to be seen if that's still the case.

Good luck to the rest of you, I hope your issues are resolved soon.

[StreamerUser]

@0607 @Quimby @Frank_the_Tank @xls79bsy 

This CC/subtitles out-of-sync issue should be fixed for all content (in general) for the P+ app on RokuOS as of 6pm 7/1

[Jmusich]

Spot view suggests CC is working here too, Thanks.