Paramount+ on my roku is no longer working. It was working fine the other day. Today I went to play a movie and the sound is playing but the screen is green. I tried a different movie and the same thing is happening. I can see the thumbnail type screens if I fast forward in the movie but shows up green. I rebooted the roku but the problem did not go away. Other streaming channels work fine.
I'm sorry to hear about the issue you're running into. I'd be happy to help take a closer look to see how we can help get you up and running. We recommend starting here to troubleshoot channel issues: Follow these steps in order:
Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Removechannel'.
Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
After your Roku device restarts, visit the Roku Channel Store and add the channel again.
If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription.
Now the "Remove channel" option will be shown and you can proceed to remove the channel.
Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
I am having exact same issue. Can see the thumbnail when fast forward but green screen when trying to play something. Rebooting didn’t help, deleted and reloaded app didn’t help either. About to unplug Roku and see if that works
Same issue. I have restarted Roku stick, unplugged Roku stick and then plugged back up, uninstalled and reinstalled Paramount+ With system restart in between. Still getting green screen with sound once selected show starts. All other apps are working on Roku stick. Please help!