Channels & viewing

[Goose91]

I found if you turn your antenna towards the north you can get the video but not the sound.

[TaraFaeri965]

I am having the same issue and just followed your instructions getting the same green screen result....

[soarsocal]

UHD TVs still work fine, older TVs do not. I guess Paramount + decided to no longer support them with the new update…

[soarsocal]

Time to buy a new TV or cancel Paramount + subscription.  I guess I’ll just flip a coin…

[ShellyBo]

Same here. It's green screen with audio for some movies not all of them. Tried the troubleshooting mentioned with no luck. 

[fpefpe]

I am glad it is not just me --- I  am having the same issue with the streaming stick ---  I   restarted the device   ----  did a software update  --- restated the device and still a  green screen  when viewing any video -- but  live tv seems to work ok ---  

[BobW10549]

Exact same issue and symptoms

Roku Ultra Model 4670X

Serial no. YJ00E0486753

software version 11.5.0 build 4312-46

Device ID KWA9CE486753

Paramount + app version 7.9.202212122

[soarsocal]

There’s nothing you can do to fix it.  No uninstall, reinstall, factory reset, reboot, etc., will fix the problem, it’s just a waste of time and effort.  Only Paramount + can fix the problem.  Their App update no longer down converts 4K HDR content, so if you have a “non UHD” TV, it won’t be able to decode the signal/stream.  It’s super frustrating but only the Paramount + dev team can resolve the problem.

[soarsocal]

Best thing to do is call the Paramount + help line in the morning when they open and complain.  I tried to contact them thru their chat but no response…

[soliloquy]

SAME ISSUE. I’ve tried everything that’s been mentioned. This is so obnoxious