Solving playback issues

[RokuEmmanuel-D]

Hi, @HazHydro.

It's great to have you join us here in the Roku Community!

Thanks for letting us know that you're experiencing issues while streaming YouTube. We'd like to investigate this for you. 

Could you please provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are looking forward to hearing from you soon. 

Best,
Emman

[JJSBRAVES]

I upgraded to the Roku ultra 2024 since Black Friday deals and I am experiencing the same issue with the YouTube TV app. It doesn't close correctly when you exit  the YouTube TV appand I previously had an older Roku ultra and have had Roku ever since they came out 

[RokuJechealR]

Hi @JJSBRAVES

Thank you for being part of the Roku Community!

We understand you are having trouble with the YouTube channel on your Roku device, and we apologize for any inconvenience.

In the meantime, please provide us with the required details posted above by @RokuEmmanuel-D so we can send additional information for the investigation to our engineering team.

Looking forward to hearing your response and receiving your device's details.

Regards,
Chel

[jtgostars]

Whenever I open the YouTube TV app on my new Roku it opens to what ever live show/channel or recording I was viewing last and starts streaming it. It doesn't matter when I was last watching on YouTube TV; yesterday, 2 days ago, 3 days ago etc. even if it wasn't marked for recording. Why would I want to continue watching something, i.e. the news from 1,2,3 or more days ago?

Before I upgraded to the newest Ultra it would open to the "Home" screen without any live channel or show being streamed just the standard static home screen.

This does not occur on my other older Ultra Roku in my bedroom and YouTube TV indicates there is no setting that would cause this.

[RokuTakashi]

Hi, @jtgostars

Thanks for posting, and welcome to the Roku Community.

We understand your concern regarding YouTube TV, and we're here to help. We'll provide you with a troubleshooting step that you can perform to resolve the issue.

Please refer to the instructions below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers.

We hope this helps, and let us know if you have further concerns or inquiries. 

Thanks,
Kash

[HazHydro]

Roku device model: 4850x-ultra

serial number: x02800c25fyk

device ID: s0vs34625fyk

Software Version: 14.0

Tracker ID: yk-001-070

Channel build version: v 2.24, build 229

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The info on the Tracker ID screen was slightly different than that from Settings:

Issue report tracker

Model: 4850X - Ultra

Serial number: X02800C25FYK (S0VS34625FYK)

Software version: 14.0.4 . build 12222-G6

GC version: 12.8.19

Timestamp: 2025-01-01T17:50:21Z

Please use issue ID YK-001-070 to report the currents issue

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Also, when we first tried to hit Options (*) on the app, it only gave the "null" tone, so we restarted the Roku, after which it opened. The issue/feature still happens. It seems as though it is supposed to be a feature, but it doesn't work for us and is annoying as **bleep**. 

Thanks for your help.

[RokuEmmanuel-D]

Hi, @HazHydro!

Thanks for keeping in touch!

We truly appreciate your effort and make sure this will not be put to waste. We'll forward this to the appropriate team for further review and investigation. 

Thank you for your cooperation and understanding as we work to resolve the problem. 

Stay tuned for more updates. 

Best,
Emman

[ToyShop]

I also have this problem with Acorn TV on my new ultra 2024

[RokuEmmanuel-D]

Hi, @ToyShop.

Happy to have you with us here in the Roku Community!

Thanks for sharing your experience here with us. We'd like to be able to look closely at this. 

To assist us in the investigation, please provide the following details below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are looking forward to your prompt response. 

Thanks,
Emman

[StreamerUser]

@Stuntastic206 @ToyShop @HazHydro 

The YT/YTTV apps (2.24.229/2.24.91) on the 4850 support the Instant Resume feature of RokuOS, which allows apps to save their current state without closing when "exited" via Home, such that when the app is re-launched the app returns to the previous state (VOD playback goes to the content details page, Live playback goes directly back to the playback point).

The YT/YTTV app versions/builds on other models do not currently support Instant Resume.

The behavior you are experiencing is correct/by design for Instant Resume - this is not a bug.