Channels & viewing

[careydavid]

I am having a problem recently with my 2 year old, 65” Hisense Roku TV loosing the OTA stations after I scan for them. I have the most recent Roku Update of 11/23/23. Initially the OTA stations show up. But if I exit the Live TV to use other streaming apps they disappear. It is frustrating to say the least! I have taken a look around the internet and whatever work-arounds I’ve seen are simply bandaids you have to put on and then rip off again (ie hiding and unhiding streaming channels.) Sort of doing a factory reset is there any other potential trick or tip I have missed? Sounds like a bad update that Roku should be taking care of post haste! Thanks in advance.

[RokuERey]

Hi @careydavid,

Welcome, and thank you for joining us here in the Roku Community!

We see that you're experiencing an issue with your OTA channels, and we appreciate you flagging us about this.

If you see this issue happening again, please get back here and provide us with the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We look forward to hearing back from you.

Thanks,

Rey

[MadatRowkoo]

same problem every time you power off television, you must rescan antenna for local channels

TCL model

Hardware ID

Serial number

Software version

Uptime

Roku TV support

Device ID

Network name

IP address

Ethernet MAC address

Wireless MAC address

505425

C115X

X00000GHOFFK

13.1.4 • build 1510-93

9 minutes

support.tcl.com/us

S046V04HOFFK

MyOptimum 23

[RokuCarly]

Welcome to the Roku Community, @MadatRowkoo!

Thanks for reporting the missing OTA channels on your TCL Roku TV. We'd be happy to review this with the team to determine the cause. 

Before proceeding, kindly provide us with additional information such as follows:

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• A photo of what you are seeing on the Live TV Guide or when you access Live TV. (How do I insert an image in a post)

We'll be looking forward to your response.

Best regards,
Carly

[LilahD]

Ah, that’s frustrating when the channels you’ve set up just vanish like that! It could be a couple of things causing this issue with your Hisense Roku TV. Sometimes, a software update or a change in the broadcasting signals can mess things up, making your channels disappear. It’s like the TV forgets what it scanned earlier, especially if there's a hiccup in the signal or something like that.

One thing you might want to try is to do a fresh channel scan. Go to the settings on your Roku TV, navigate to the "Antenna TV" or "Live TV" section, and then select the option to rescan for channels. It’s a bit of a process, but it usually helps the TV pick up all the available channels again. If that doesn’t do the trick, you might want to check the antenna connections too, just in case something got loose or shifted.

Also, it could be that your TV is trying to auto-update or has some kind of power-saving setting that causes it to lose the channel memory after a while. It wouldn’t hurt to go into the settings and see if there’s anything like that enabled—maybe even turn it off if you can find it.

[RokuCarly]

Welcome to the Roku Community, @LilahD!

Thanks for sharing this workaround. It will be really helpful for other users facing the same issue.

You may also visit our Support website for additional troubleshooting resources. 

We hope you continue to have a Happy Streaming!

Warm regards,
Carly