Channels & viewing

[bndmx72]

After the most recent system software update, my streaming player (4210X-Roku 2, 11.5.0 Build 4235-04) constantly and automatically reboots the system every 30 seconds.  If I click on a channel between these 30-second reboots, the system reboots immediately (sooner than the 30-second automatic reboots).  Is there a software fix expected soon?  Thank you

[RokuMary-F]

Hi @bndmx72,

Thank you for reporting this issue to Roku Community!

Can you please specify the issue you are experiencing?

Please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to investigate further.


Best regards,
Mary

[bndmx72]

Hi Mary,

The issue I am seeing is the Roku player reboots (from the home page) on its own every 30 seconds, or sooner if I click on any channel.  I cannot load any channel.

Device:  4210X-Roku 2

S/N:  5Y25A6059388

Software:  11.5.0 Build 4235-04

When I press Home 5 times and Back 5 times I get issue ID:  88-433-121

Thank you

[RokuMary-F]

Hi @bndmx72,

Thanks for the quick response.

We'd like to gather additional information about the issue you're running into. How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

Once we have this information, I'll be able to pass it along to our Support team who can look closely into this issue further.


Best regards,
Mary

[bndmx72]

It has always been plugged into a wall outlet.

[RokuMary-F]

Hi @bndmx72,

Thanks for keeping in touch and providing the additional information.

We'll go ahead and send this over to the Roku team for investigation. We'll get back to you once we have information available, I'll be sure to update this Community thread.

We appreciate your patience while we investigated this issue.


Best regards,
Mary

[Gordie-C]

My4800X (S/N S02A21339NN7) has developed this same behavior. Appears to be a software bug. It is plugged in to 110 power and a wired ethernet. The HDMI is connected to a Yamaha  RX-V385 Receiver. About a year old and it is now worthless.

[RokuDanny-R]

@Gordie-C

Thanks for the post.

Can you please provide us with the information that @RokuMary-F requested above?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[Gordie-C]

I'm unable to force the tracker ID

Here's a shot of the system info

[RokuMary-F]

Hi @Gordie-C,

We appreciate you reaching out to the Roku community and providing information.

I have passed along your information to our Roku engineering team. Please be aware that this issue is still under investigation by the appropriate Roku team. Once more information is available, I'll be sure to update this Community thread.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.


Best regards,
Mary