Channels & viewing

[bkingboz]

Is this the right forum for programming issues?

Murdock Mysteries episodes on the Roku Channel often have the voice channel on the left speaker only (I often wear headphones so can tell.)

But S7 E14 has no voice channel at all!  The sound effects are there, but there's no voice.  (Must be recorded separately.)   My only recourse is closed captions.

[renojim]

I see/hear the same thing.  @RokuCarly might want to pass it on to the appropriate department.

[Timothius87]

Having same issue with Murdock Mysteries, S7 E14, and seeking resolution if there is one on my end, or is an issue that Roku Channel needs to resolve???

[renojim]

@Timothius87, there's nothing you can do.  There's only one audio track available and it doesn't contain the dialog.  Someone at Roku needs to pass it on to the provider of the video.

[RokuCarly]

Hi, @bkingboz @Timothius87.

Welcome to the Roku Community!

We appreciate you letting us know about the audio issue you've discovered on the Murdock Mysteries series. No worries! I will coordinate this with the appropriate team for review and correction.

In the meantime, we humbly request your patience and understanding as we work on this. 

Warm regards,
Carly

[Jenjenk]

Same here. At first I thought it was part of the show (like in Buffy during the "Hush" episode). 

[RokuJharra-Q]

Thanks for the additional information, @Jenjenk!

Your update will be included in our review and investigation.

We will provide an update once our team has gathered more details about the issue. We greatly appreciate your continued patience. 

Thanks,  
The Roku Community Team.

[Chaza]

Still no sound this was reported a long time ago why is this not fixed?

[mariealm1]

Today is 2/2/2025. On S7, E14, no dialogue track is playing on Murdoch Mysteries. This issue was reported to you months and months ago. Other sound is playing, just not the dialogue. The closed captions *are* showing and seem appropriate. I watched this whole series last year and did not have this issue. I particularly remember this episode bz it is so creepy.

Roku - we pay you money to watch the shows. You should issue a partial refund at least if you're not going to fix this. I much prefer that you fix this ASAP.

PS: Now at about 30 min. into the episode, there is no sound at all - except for the ads. The ads have abundant sound.

[RokuJharra-Q]

@mariealm1 @Chaza Thank you for your update!

We understand that the audio on Murdock Mysteries S7 E14 is currently faulty, and we sincerely appreciate your patience as we investigate the matter.

We'll ensure you that we are actively working to resolve this issue and will provide updates as soon as more information becomes available.

Thank you for your understanding!

Best,
The Roku Community Team