Channels & viewing

[bkingboz]

Is this the right forum for programming issues?

Murdock Mysteries episodes on the Roku Channel often have the voice channel on the left speaker only (I often wear headphones so can tell.)

But S7 E14 has no voice channel at all!  The sound effects are there, but there's no voice.  (Must be recorded separately.)   My only recourse is closed captions.

[renojim]

I see/hear the same thing.  @RokuCarly might want to pass it on to the appropriate department.

[Timothius87]

Having same issue with Murdock Mysteries, S7 E14, and seeking resolution if there is one on my end, or is an issue that Roku Channel needs to resolve???

[renojim]

@Timothius87, there's nothing you can do.  There's only one audio track available and it doesn't contain the dialog.  Someone at Roku needs to pass it on to the provider of the video.

[RokuCarly]

Hi, @bkingboz @Timothius87.

Welcome to the Roku Community!

We appreciate you letting us know about the audio issue you've discovered on the Murdock Mysteries series. No worries! I will coordinate this with the appropriate team for review and correction.

In the meantime, we humbly request your patience and understanding as we work on this. 

Warm regards,
Carly