I'm not sure what you mean by a Canadian email address. For example, a Microsoft account using outlook.com as the email address isn't necessarily Canadian, US, or otherwise. To test that I used an outlook.com email to set up a new account and that one now shows up the Crave channel.
So the email account I used for my original account (that cannot add the Crave app) was used in Canada. I signed up when I bought our first Roku device in Canada, and registered it in Canada.
I know people say "oh, it doesn't take much effort, just sign up with a new account and hard-reset your devices, sign in with your new account." Problem is, that's not true:
- I have Roku channels added, signed in to on various Roku devices.
- I have billing information set up in my account.
- I have custom settings on the Roku-based TV, such as named inputs, color, audio routing, etc. Hard-resetting the TV seems insane to have to do just to change the country on my account.
- Each device has particular naming set up.
- Locations for devices are set up.
- There are notification settings configured.
- There may be subscriptions already in place.
- There may be photo streams set up.
- Backdrops are set up, linked to Google Photos albums.
What's also interesting is that when I go to my account in the web browser, at the bottom left I can change the language and there's a Canadian flag; I can change to English or French. That seems clear that this is a Canadian account.
If Roku limits the apps based on geographic location then why isn't there the capability for me to change my location? That can be easily verified by my IP address, which also is Canadian.
If Roku cannot provide me with a way to change my country or cannot do it, then there should be a migration capability that can migrate everything from one account to another.
