Channels & viewing

[Karl007]

I am trying to watch the movie 'Sensations of 1945".  It is available on Classic Movie Time.  I tried to watch it 3 times. First time the CMT app aborted while the credits were still running. The second time it got slightly further and Roku rebooted. The third time the app aborted almost immediately.  Appears the Classic Movie Time app has a problem with this movie, but I have no way to contact them. Hopefully someone from Roku monitors this board and can get this fixed.

[RokuCarly]

Hi, @Karl007.

Greetings from the Roku Community.

We appreciate you reaching out for support about the playback issue you've encountered within the Classic Movie Time. We'd be happy to suggest some steps to help you troubleshoot.

Before we proceed, could you please provide us with the serial number of the Roku device you are having this issue with? In the meantime, kindly try the following methods:

• Check for software updates: Settings > System > Software update > Check Now
• Troubleshoot the CMT app: highlight the channel tile, press the star (*) key on your remote, and choose "Remove channel." Then, restart your device from Settings > System > Power > System Restart. After, add the app again.

You may also refer to these support articles that may help you:

• How to update the software on your Roku streaming device
• How to resolve a channel playback issue

Keep us posted on how it goes!

Warm regards,
Carly