Channels & viewing

[andyross]

To repeat: It is a new month and what I assume was on The Roku Channel has expired. Content will constantly change. NEVER assume something will be available forever, especially on a free service. Even paid services have been pulling shows and movies to save money.

[Lawrence19]

Same here. Last night, Feb. 1, even though I had the Mentalist on my preferred list, it disappeared. This raises two legal problems: 1. When I started watching it, all seasons and episodes were listed, and 2. The fact of selecting it as my preference implies that I have selected the entire series, not just one episode, or as many until they modify the list. These two problems make me think that this is false advertising. 

[Lawrence19]

By the same reasoning, never assume that if they offer a movie to watch you will see the entire movie. The argument is ridiculous.

[RokuJechealR]

Hi Community users,

Thanks for reaching out to us here in the Roku Community!

We appreciate your inquiry regarding the Mentalist channel. Please note that a channel may no longer be accessible on the Roku platform if you are unable to discover it in the Streaming Store. The channel publisher is in charge of developing and managing the channel.

For more information, we advise you to get in touch with the channel publisher directly to ask for assistance and request them to update their channel on the Roku Platform.

You may also refer to this link and read about Why is an app no longer available on my Roku streaming device?

If you have any other questions or concerns, please let us know.

All the best,

Chel

[LWells]

From my understanding Roku has taken it off.I was wondering if enough if us ask if they would return it. I have been watching it and really would like it returned....

[Cladwig]

Chel…you didn’t really address the problem…your response speaks to apps being removed. The question remains…did Roku remove The Mentalist? 

[Jkroot08]

@RokuJechealR How do we find the “publisher” info. If all of us would like to contact them about taking this show off it’d be nice to have an email or contact information to be able to contact them. Thank you.

[Tom36]

Chel,

Your post is semi-helpful but more informaton is needed. For example, how does one contact the publisher?

Please clarify terminology. 

Mentalist is not a "channel" from what I can tell, and I do not see a "streaming store" anywhere. 

To find the show, from Roku Home click "What to Watch", then "TV shows and Movies" and search for Mentalist. It is as TV series on the Roku channel.

https://www.roku.com/whats-on/search?q=mentalist

It looks like Roku removed the show from the Roku TV channel.

Please advise how to get Mentalist added back to Roku.

Thanks.

[Kmjjsmith]

Just disappeared! 

[Carolannspry]

Ours vanished off our “favorites” list. We watched an episode yesterday morning then in the evening it no longer existed!!!