Channels & viewing

[RokuArvyS]

Hi @Moleman_X
Thanks for posting in the Roku community! 
Have you tried to update your Roku device first? It will also update your device to the latest version and check your channel for the latest update.

Note: The System Update screen displays the current software and build version, along with the date and time of the latest update.

If there is new software available or there are updates for your channels, then your Roku device will download and install them automatically, and once completed, your Roku device will reboot. If the issue still persists, please contact your channel provider for more assistance.
Let us know what you find out.
All the best,
Arvy

[rpappas15]

I have the same problem! And it is not saving where I am in a show - it will reset to where is was when I first started using the app.

[jontalk]

I'm not having any of these problems fortunately, though I'm disappointed in the low volume audio which needs to be cranked higher with my AVR than other apps..That said, I feel the updated UI is nice and am looking forward to viewing Avatar 2 very soon 🙂

[RokuTakashi]

Hey @rpappas15,

Welcome to the Roku Community!

We would like to help you with the issue you are facing. Could you tell us a bit more about the issue that you're experiencing? With more detailed information, we'll be able to assist you further.

Keep us posted!

All the best,
Kash

[elf79]

Yes- I just confirmed my Roku is a 4800R, hence we have the same issue. Fingers crossed it is fixed soon! In the meantime I *can* watch HBO via the Samsung interface on my Frame TV but I don’t like it/it’s inconvenient/not user friendly/etc. Going to catch up on Barry tonight! 

[Moleman_X]

@jontalk - Pretty sure Avatar 2 will go to Disney+

[outlaw30-06]

I’m having the exact same issue. The trailers play just fine in 4K quality, but when I attempt to play the actual episode of a show or a movie (EVERY SHOW AND MOVIE) I get the message that there is an issue with my device setup. I was going to try removing the MAX channel and reinstall, but I can’t. There is no “remove channel” option, only a manage your subscription where “remove channel” should be in the channel options menu list. Fix this ROKU and HBO, please. I’m paying nearly as much for Roku with each individual channel costing me each month as I was paying with Direct TV, so the least these billion and trillion dollar companies can do is make sure that we’re able to access the content we pay for without having to constantly troubleshoot our devices, their channels and products and be our own technical support and services at no cost to them!

[outlaw30-06]

Update: Now my error message says:”Something went wrong. Please try again or select a different video. If you contact us about this error, please include the following code:

4908609e-991f-42f2-b736-a55e1c80ae92

[Moleman_X]

After a week, Max CS finally responded:

If you're getting a 'Something went wrong' message or a Max error code, try the following:

• Restart Max
• Play another show or movie
• Update Max
• Sign out and restart your device
• Try another device

That's right.  Took 'em a week to send me this.  Especially like the "just watch something else" suggestion. 

I'm giving them one more week then it's bye bye Max.

[PhotoMan2]

C’mon Roku,

It’s been about 10 days since I’ve installed the new Max app using a Roku Model 4800x Ultra. Since then I’ve lost access to Max programing. I’ve had conversations with Spectrum and HBO. They’ve both found no problems. Speaking directly with a Roku representative is much more challenging. 
So here is what I am left with…

Error Message:

“Sorry, there seems to be a technical issue. Please try again or select a different video.”

Roku Error Code:
92ef02dc-1aef-434d-9521-b527b5daa464

I’m currently paying for programming I’m not receiving.

I’ve been happy with my Roku purchases up to now, so please get this issue resolved.

Waiting for a fix or update from you.

Wayne