Channels & viewing

[Ohokimnotsorry]

It’s an issue only with Netflix on my new Roku tv. Netflix works fine on my iPad, iPhone, and iMac.
All other apps work as they should on this tv.  

[RokuTakashi]

Hi, @Pflood33 @Ohokimnotsorry 

Thanks for the post regarding the issue with the Netflix app.

Our team would like to gather specific details so this can be reviewed and investigated. Could you please provide us with the information below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Error code and message.
• Photo referring to the issue.

We anticipate your response so this can be worked on thoroughly.

Best wishes,
Kash

[maryjeannette]

We also have this problem on our second Roku TV. It’s incredibly frustrating. I’ve followed the remove app/reboot/add app steps to no avail. FIX THIS. 

Roku TLC model 75S451

Netflix Version 61.2222 build 1301009

[iu360]

Hello

If Netflix is stuck at 24% on your Roku TV, consider these steps: verify your Roku's software is updated via Settings > System > System Update, check Netflix server status online, and ensure no other devices are consuming excessive bandwidth. A factory reset under Settings > System > Advanced system settings may also resolve persistent issues. Reach out to Roku or Netflix support if the problem remains unresolved.

[Hackus]

Okay what just worked for me was I noticed that when you open Netflix it already has the preview loaded for what you were currently watching. So I went on Netflix on my phone and started playing the episode I wanted to watch on the tv there, just so that when I open Netflix on my tv it show where I was at on “Continue watching.” I pressed on it on continue watching and voila it worked, no more 24%

[Monks]

Same problem on new 65" Roku TV

MODEL # 65R6AX

X01300AYNFR5

DEVICE ID: G852X

OS: 14.0

Tracker ID code: only resets device

Does not provide a code

Netflix 

Version 61.222 Build 1302009

The only work around for us has been to START a movie on our phone and then select CONTINUE on the Roku TV.

This problem has been well documented but is still unresolved.

[JWS9518]

That may be a Netflix issue.  Had the same thing happen earlier today on a Sony Blu-Ray player.