I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan
I am having same issue with a Roku Streaming Stick+ 3810x. I contacted Netflix and they had me do all of the usual reload app, unplug tv/roku, check in internet speed to no avail. Pausing only happens on this device, on other device, same model, we don't encounter this issue. Serial # is YHOOFV030056.
If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the Nextflix channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting Nextflix to report the issue and get help.
I'm experiencing the same thing. Did a full factory reset of my Roku Ulta, rebooted my internet connection, etc. and Netflix still freezes. None of my other streaming channels freeze. And, the Netflix app on my phone - which uses the same WiFi as my Roku - does not freeze.
We're sorry to hear about the issue you're experiencing.
As suggested, if the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Netflix support directly to share your feedback.