Channels & viewing

[Viktoriia1]

Hi. When I try to start Netflix app it's saying me " Netflix service experienced an internal error. Please try again later." What should I do? How to solve this issue? Could you help me please...?

[JWS9518]

Are you using a VPN? If so, try disabling.

You could also try unplugging the Roku for 30 to 60 seconds or doing a system restart and see if that helps.

[RokuTakashi]

Hi, @Viktoriia1 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing with us your concern about the Netflix app, and we're here to help. We would recommend performing the troubleshooting step below to resolve the issue.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

We hope this works, and please keep us posted on what you find out. We'll continue to assist you.

Thanks,
Kash

[Viktoriia1]

It didn't work.. any other suggestions?

[JWS9518]

What model of Roku are you using? 

[RokuTakashi]

Thanks for the update, @Viktoriia1 

We appreciate you for taking the time to perform the troubleshooting steps we've recommended above.

For this matter, we would suggest contacting Netflix's support directly and inquiring further about this issue. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers. 

We hope this will be resolved soon.

Thanks,
Kash