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My tv keeps randomly switching to Netflix

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My tv keeps randomly switching to Netflix. But it’s not just one tv, it’s every tv on my account.? Somebody help me figure out what’s going on, please! 

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RokuERey
Community Moderator
Community Moderator

Re: My tv keeps randomly switching to Netflix

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Hi @Chelsgurl92,

Welcome to the Roku Community!

Thanks for sharing your report about this issue. We're here to help you. It seems that the remote button might be stuck. Do all of your remotes have the Netflix button? Or are you using the Roku mobile app on this Roku TV as well? If so, how many devices are connected to it? Mentioning this might be related to this playback issue going.

We would also recommend performing a system restart by navigating to Settings > System > Power > System restart and see if that helps.

Or tell us more about this so that we can further assist you.

Thanks,
Rey

ERey.
Roku Community Moderator

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RokuERey
Community Moderator
Community Moderator

Re: My tv keeps randomly switching to Netflix

Jump to solution

Hi @Chelsgurl92,

Welcome to the Roku Community!

Thanks for sharing your report about this issue. We're here to help you. It seems that the remote button might be stuck. Do all of your remotes have the Netflix button? Or are you using the Roku mobile app on this Roku TV as well? If so, how many devices are connected to it? Mentioning this might be related to this playback issue going.

We would also recommend performing a system restart by navigating to Settings > System > Power > System restart and see if that helps.

Or tell us more about this so that we can further assist you.

Thanks,
Rey

ERey.
Roku Community Moderator
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