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jingram105
Reel Rookie

Netflix Top 10 disappeared

Netflix Top 10 disappeared from Roku device and Roku TV. Works fine on my Fire Stick. How do I get it back on Roku?

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4 REPLIES 4
andyross
Roku Guru

Re: Netflix Top 10 disappeared

Are you talking about inside the Netflix app? If so, that is under the control of Netflix. Every device has different programming needs and the apps are separate. Netflix's interface tends to be variable, as I find "continue watching" and "my list" constantly moving around every time I use it.

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Netflix Top 10 disappeared

Hi, @jingram105,

Thank you for reaching out to us in the Roku Community!

We understand your Netflix Top 10 list disappeared from your Roku device, and we are here to help you.

To get started, could you please let us know when this issue first occurred? Additionally, have you tried updating your apps and your Roku device? To update an app, go to the app on your home screen, press the Star button on your remote, and select "Check for updates" from the app information menu. After completing that, please attempt a system restart by navigating to Settings > System > Power - System restart.

We appreciate your cooperation and look forward to resolving this issue for you!

Thanks,
Jharra

 

Jharra Q.
Roku Community Moderator
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jingram105
Reel Rookie

Re: Netflix Top 10 disappeared

It disappeared a long time ago. I believe it briefly came back, but it then disappeared for good. I have researched exhaustively and have updated everything. I can’t find answers anywhere except that it’s Netflix’s fault. I find the Netflix Top 10 on all other platforms though. My solution has been to look up the Top 10 on my phone and then save anything I’m interested in under “My List”, or whatever the category is, on my Roku. Thanks for responding. Not the end of the world. Just an inconvenience.

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RokuTakashi
Community Moderator
Community Moderator

Re: Netflix Top 10 disappeared

Thanks for your continued participation in this thread, @jingram105 

We advise you to contact Netflix's support and inquire further about your concern. 

It is important to note that the channel provider directly manages any app's design, features, and interface. They can provide a workaround or develop an update to their app to address the issue.

For more information, you can contact them at Netflix Help Center

We hope this helps, and let us know if you have further concerns or inquiries.

Thanks,

The Roku Community Team. 

Takashi O.
Roku Community Moderator
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