Channels & viewing

[Pataayala1237]

Hello, I don't know who to contact to help me. I’ve been having problems with one of the apps. The app is Television Mexico; within the app there are several channels and when I select one of the channels I see the same shows from another channel. For example; I select channel 7 but I can see what's live on channel 5. It's been like this for 3 days now. I already reset Roku, I uninstalled and installed the app ( television Mexico ) and nothing.

[RokuCarly]

Welcome to the Roku Community, @Pataayala1237!

Thanks for informing us about this. We'd like to help you contact the right support for this.

Since this issue is specific to the Television Mexico app, we recommend reaching out to their Support team for further assistance and clarification. It's important to note that most content on the Roku platform is provided and updated by the individual streaming channels.

We hope this will be sorted out soon.

Best regards,
Carly

[Pataayala1237]

Hello Carli,the thing is there is nowhere to contact someone, no links to anything, no phone number or email. I have tried to search the internet for something but nothing. I don't know where else to look.

[makaiguy]

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@RokuCarly wrote:

Hi, @Pataayala1237.

You may try to reach them through this website: Innova Tech Support | Contact US

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This is a different company - Innovatech (one word)  construction products . 

A search on the US channel store does find a result for Television Mexico:

 .. but clicking on its Details button just returns me to the initial search screen.

From the Mexican channel store page, the Details button worked for me earlier on my phone (but not now on my desktop) and revealed the channel was developed by "Innova Tech" (two words) but gives no link.

[Strega2]

But I did learn a lot about welding steel beams from the website linked above. 😀

Seriously I'm surprised at how often Roku support doesn't know how to contact developers of apps in their channel store.

[RokuCarly]

Hi!

My sincerest apologies. I must have linked the wrong website. No worries! I'll coordinate this with the team for accurate information. 

I've also deleted the post as it is inaccurate. Thank you for letting me know about this.

Regards,
Carly