Channels & viewing

[RFKfan1991]

Ok, I have xfinity subscription credentials added to my foxsports app on Roku 3, but the live game is never available. For instance today, instead of the Dallas/GB game, I got a pickleball tournament.

This has been happening all year.  

I can find the game in Spanish - deportes, but not english.

Lastly, I can also open my browser from my laptop, visit foxsports.com and watch the game with my provider credentials. 

[RokuJechealR · Accepted solution]

Hi @RFKfan1991,

Greetings from the Roku Community!

Could you please verify if the issue you are running into is when you're accessing standalone channel or through The Roku Channel?

Please be advised that contents are directly chosen by the respective channel, and we have no control over the programming or operation of it. We would recommend reaching out to the channel provider's customer support directly for more information and assistance. Many channels on Roku are developed and maintained by the channel provider themselves.

Please keep us posted if you need further assistance or clarification.

All the best,

Chel